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Operations Business Information Analyst
at Syniverse Technologies
Primary function of this role is to gather, analyze and document technical requirements, ensuring the requirements meet the identified need of the customer. Responsible to provide consulting to internal stakeholders and to external customers. Works closely with Product, Technology and Implementation teams to respond to customer agreement opportunities including creating documentation such as statement of work, network designs and project plans.
Principal Duties and Responsibilities:
•Develop and document customer statement of work and network design requirements
•Create customer facing root cause analysis reports
•Support development, testing, and implementation
•Perform research and analysis for internal and external stakeholders
•Act as the principal liaison on behalf of Implementation with other parts of the organization regarding technical solution requirements with an opportunity in a defined solution area.
•Provide subject matter expertise (SME) on products and associated technology
•Provide SME consulting to customers
•BA/BS degree in Technical Communications, Communications or Business Administration or other relevant field
•3+ years related experience, preferably working in telecommunications with familiarity of the roaming business
•Software development background
•Mobile network functionality knowledge
•Policy and charging platform -PCRF knowledge
•Superior written and oral communications skills
•Technical Communications experience
•Strong analytical and organization skills
•Strong interpersonal and team leadership skills including meeting facilitation
•Ability to work independently and with little direction while achieving successful outcomes
•Highly proficient in Microsoft Office applications including Word, PowerPoint, Excel
•Bi-lingual in English and Spanish (Oral and Written) desired
•Travel will vary, but may be up to 25% and includes international travel
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
Syniverse is the world’s most connected company—we pioneer innovations that take businesses further. Our secure, global network reaches billions of people and devices. Our engagement platform powers the customized experiences of the future. And the millions of secure transactions we drive every minute are revolutionizing how goods and services are exchanged. We have always led companies to reimagine the boundaries of possibility. Today we’re delivering on opportunities with the power to change the world. www.syniverse.com