Alterra Mountain Company

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Snowshoe - Host / Hostess

at Alterra Mountain Company

Posted: 6/12/2019
Job Status: Full Time
Job Reference #: 285d78da-dcbc-499b-b9c8-6b7d604622cc

Job Description

Full Time - Seasonal


Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.


Our organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.

Respect         Excellence         Safety              Sustainability       Fun


ESSENTIAL DUTIES (list in order of importance)

This position is responsible for the following “job results”.

  • Informs guest of items that are not presented on the menu by presenting the menu to the guests and announcing the daily specials of food and drink
  • Creates first impression for the guest and sets the mood for dining experience by greeting guests promptly and being friendly and well-groomed
  • Maintains smooth flow and sets the pace of the restaurant by controlling a guest wait list for overflow
  • Provides guests service by answering questions for the guests and informing the guest about other activities the resort might offer
  • Helps wait staff by seating guests according to the wait list and not over-seating
  • Provides fast, efficient service to guests by greeting the guest, answering the phone promptly and providing information
  • Provides guest satisfaction by attending to guest's needs
  • Contributes to team effort by accomplishing related results as needed

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.


Education: Less than a High School Diploma or Equivalent – minimum required

Experience: n/a


Food Handlers Card - preferred


Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30 miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.


This position may be required to work evenings, weekends and holidays.

Food Service Environment:

  • Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
  • While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
  • Frequently required to climb or balance and taste or smell.
  • Regularly lift and/or move up to 40 pounds on a regular and continuing basis.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer