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Field Service Specialist- Southern WV

at logisticare

Posted: 8/22/2019
Job Reference #: 5000526190006
Categories: Customer Service
Keywords: support

Job Description

Job Title

Field Service Specialist- Southern WV

Requisition Number


Job Description

The Field Services Specialist is responsible for performing random and/or assigned field investigations, observations and provider relations support at the direction of the Network Operations Manager or the Provider Relations Director.

Schedules field work in cooperation with the Network Operations Manager and the Provider Relations Manager.
Performs scheduled and random visits to healthcare facilities and contracted transportation providers to verify level of service; provider's adherence to contract standards for drivers and vehicles; and provider's on-time performance.
Maintains train-the-trainer certification for Passenger Assistance, Sensitivity & Safety and Defensive Driving.
Randomly attends scheduled training sessions being conducted by third party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard. If it is determined that a trainer is not meeting the desired goals of the CTAA/NSC training programs, the Safety Director will be notified and will take appropriate action.
Provides oversight of driver and attendants participation in and compliance with LogistiCare's prescribed training curriculum as outlined in the Safe Driver Program.
Supports network digitization, platform utilization and other market specific initiatives.
Performs other duties as assigned.

Competency Statement(s)
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative
Relationship Building - Ability to effectively build relationships with customers and co-workers
Time Management - Ability to utilize the available time to organize and complete work within given deadlines

High School Graduate or General Education Degree (GED)
2 or 4 year college degree preferred
Current certification from the CTAA and NSC is a plus

Transportation and/or vehicle maintenance experience preferred
Prior audit experience and/or knowledge of Medicaid guidelines a plus

Driving Requirements:
Must have a valid driver's license
Must be able to pass DMV record check
Driving record must remain in compliance with LogistiCare's driver qualification standards
Must be able to use a hands-free mobile phone

Ability to train drivers and attendants using LogistiCare prescribed training curriculum
Valid/current driver's license and a clean driving record
Basic knowledge of assigned state along with ability to read and follow maps
Ability to follow complex instructions
Must be flexible to work a variety of work schedules/hours
Must be willing and able to travel locally 75%+ within assigned state
Ability to work independently with minimal supervision
Must be self-motivated and possess superior time management skills
Proficient in Microsoft Word, Excel and Outlook

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer for periods of time
- Able to use the phone for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Required to be at the work location to perform job functions
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day
- Ability to uphold the stress of traveling

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 25% of work time is conducted in an office setting and approximately 75% of work time involves extensive travel
The noise level in the primary work environment is usually loud.

LogistiCare is an Equal Opportunity Employer.

Work Location(s)

600-602 Virginia St E, 6th Floor, Charleston, West Virginia 25302-2028

Full-Time/Part Time