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Front Desk Agent

at HCareers

Posted: 10/14/2020
Job Reference #: 9447_1536407
Keywords: customer

Job Description

The Hampton Inn Elkins has a great opportunity to join our team as a Front Desk Agent.

    -Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
    -Daily checks the front desk log for problems, special requests, etc.
    -Greets, registers, and assigns rooms to guests.
    -Transmits and receives telephone messages when necessary.
    -Works closely with the reservations department to ensure arrival dates on reservations are correct.
    -Communicates all information to the following shift to ensure a smooth transition.
    -Works closely with all hotel departments to ensure the highest quality of customer service.
    -Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
    -Responsible for completing all required shift paperwork and reports as assigned by management.
    -Responsible for completing all end of shift cash closing procedures.
    -Keeps records of room availability and guests' accounts.
    -Computes bill, collects payment, and makes changes for guests.
    -Makes and confirms reservations.
    -Posts charges such as room, food, liquor, or telephone to ledger.
    -Completes daily-required shift checklists.
    -Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
    -Performs other duties as assigned by management.
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Application Instructions

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